FREQUENTLY ASKED QUESTIONS

Tell me more about your free courtesy truck?

Yes, we have a courtesy truck* and trailer* provided free to assist your move into Alarmed Self Storage. The truck has a roller door and ramp and the trailer is fully enclosed so the weather won’t delay your move. Contact our staff to book in your time for the truck or trailer.

* Courtesy Truck and Trailer is available to move into storage only - conditions apply.

Is there a minimum rental period for a storage unit?

Storers are required to pay 1 month in advance and this is the minimum storage period. 7 days notice is required if they wish to move out.
The portion of the unused rent, after the notice has been served, will be refunded to the storer after the initial 1st month.

How much does self storage cost?

There are many different rental unit sizes available and the cost will depend entirely on how many m3 you need to store. Have a look at our space calculator or speak to our friendly staff, they will help you identify the right unit size.

Do I have to pay a deposit?

Yes, there is a refundable deposit payable when you sign your contract for storage. The maximum deposit required would be $50.

What options do I have to pay my rental?

Most storers will pay monthly, however you payment in advance of 6 or 12 months will give you a discount on your rental. You can authorize us to charge a credit card on your due date, send us a cheque, arrange a direct debit with your bank, or come into our on site office to pay over the counter.

Will anyone else have a key for my storage unit?

Absolutely not, you can bring your own padlock or purchase one of ours, either way you hold the only keys.

What hours can I access my unit?

24 hours a day, 7 days a week including public holidays all entries and exits are recorded on our system for your peace of mind.

Are the storage units clean and dry?

Yes, all our units are thoroughly cleaned after each customer and treated to keep out unwanted pests. Our facility has advanced storm water drainage to ensure your goods remain dry. We do however recommend you purchase insurance to cover your possessions whilst in storage, ask our staff for assistance.

What about security?

The premises are fully fenced with barbed wire. Entry is via our automated security gates, every entry and exit is recorded and beam alarms cover the perimeter. We even have video surveillance at Orange, totally secure for your peace of mind.

Can you help with packaging supplies?

We sell tea chests, book boxes, bubblewrap, tape, padlocks, butchers paper, archive boxes and marking pens. See our display in the office.

Are my goods insured in storage?

Some Insurance Companies may be able to transfer your existing contents insurance policy, just advise them where your goods are, like changing address. Alternatively you can purchase insurance through Eagle Eye Self Storage.